CRM

​As a Microsoft Gold Partner in the field of Dynamics CRM, Elad Software Systems specializes in developing solutions that are specifically suited for customer relations systems based on Microsoft Dynamic CRM.

Elad CRM has spent thousands of man hours to help Microsoft transfer the product to the Israeli market that included all versions of Dynamics CRM starting from 1.2, through 3.0 and 4.0, and up to the recently launched current 2011 version. The in-depth “backstage” acquaintance with the product and working directly vis-à-vis the CRM development team at Microsoft USA has contributed profoundly to the Elad CRM’s knowledge.
We are the first and the oldest Israeli partner who has received the Dynamic CRM certification and implemented a series of CRM projects for different customers.

For the project implemented for Maccabi Healthcare Services, we have been awarded an excellence price by Microsoft USA. With more than 1000 users at 160 branches that provide service to over 2 million customers, the project is the largest Dynamic CRM project ever implemented in Israel.

In addition to the quality of work, one of our biggest added values is the ability to profoundly understand the customer’s needs and to recommend a simple and effective solution. This ability is based on our in-depth knowledge of the CRM platform, both in its current version and the upgrades anticipated in the upcoming one.

​VeriTouch is a comprehensive CRM solution for the banking sector that is best suited for its needs and distinctive features. The system gives banks and financial instructions a full picture of their customers’ needs and characteristics, as well as of the current profitability, which allows to increase the profit and improve the level of service. The solution is currently implemented in over 30 banks, mainly in Europe and the Middle East.

The CRM solution for the banking sector allows a 360 degree view of the customer’s needs and a profound understanding of the quality and efficiency of relations with each individual customer by providing an easy access to information. The system features an easy-to-use interface, in which Microsoft Outlook serves as a desktop for the bank worker.
The customer’s profile consists of the following components: bank operations, complaints, campaigns offered to the customer, customer’s family bonds, credit card, etc. Such approach enables banks to make offers to the customers according to the requested parameters through different channels, including e-mail and SMS. The system pays special attention to providing the necessary information to the bank worker at the branch or call center to allow cross sales.